Before sending your Refillable Hand Warmer (6 & 12 Hour);
perhaps the following will help:

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Use Genuine Zippo Fuel & Burners

If your Zippo Refillable Hand Warmer is still not functioning properly after viewing the above instructions and is within 2 years of purchase, please contact us at +603-92216315

The catalytic burner element must be replaced periodically and is not warranted.

Refillable Hand Warmer (6 & 12 Hour)

Information

Before sending your Refillable Hand Warmer (6 & 12 Hour); perhaps the following will help:

Use Genuine Zippo Fuel & Burners

Before sending your Refillable Hand Warmer (6 & 12 Hour);
perhaps the following will help: